Refund policy
If you buy from Switzerland
RIGHT OF CANCELLATION – REFUNDS AND RETURNS
You benefit from a right of withdrawal of 14 calendar days from receipt of your order.
The customer must inform FOOD FOR HEALTH of his decision to withdraw by email to team@foodforhealth.ch, stating his order number.
If you return goods to us, you will be responsible for the shipping costs. Send the well-packaged goods back to us at the following address
Food for Health c/o Pro-Geneve
Route de la Galaise 21a,
1228 Plan-les-Ouates.
Please include a note with your details (name, address, order number) in your package so that we can identify your return.
You can return the goods to us within 14 days of receipt. You can return the products to us if they are complete, unopened, in their original packaging and in perfect, resalable condition. We do not accept products that have been opened or whose original packaging is damaged. We recommend that you pack the goods well before sending them to us so that they are not damaged during transport. Also tell us the exact reason for returning the goods and the following information: name, address, order number.
Once you receive your package, provided everything is in order and the return is made within the 30-day period, you will receive a refund for the products. The refund will be made in the form corresponding to the payment method you selected when placing the order. The refund will be made within a maximum of 10 working days. If you have any questions, our customer service will be happy to help you.
SUBSCRIPTION
“Subscriber” means any legal or natural person who has taken out a subscription.
“Subscription” means the paid package offered by FOOD FOR HEALTH to benefit from the service aimed at obtaining olive oil every month;
Subscription to the FOOD FOR HEALTH service is bi-monthly (every 2 months). The subscriber selects the number of 3L Bag-in-Boxes they would like to receive every 2 months, depending on their needs. By subscribing to the Subscription, Subscriber subscribes to the olive oil delivery service until either party decides to terminate this Agreement. By accepting this offer, the subscriber accepts a direct debit every 2 months for an amount specified during the initial order. As long as the subscription continues, the subscriber will be billed for renewal every two months after the initial order. Subscriber will receive their product within five (5) to seven (7) business days.
The Subscriber may cancel his subscription in accordance with the commitment conditions set out in the “Unsubscribe” section of the General Conditions of Sale below.
By registering, the subscriber declares to have read the General Conditions of Sale, to have understood them and to accept them without reservation with full knowledge of the facts.
The information that allows the subscriber to identify himself, such as: B. Username and password are personal and confidential. This information can only be changed at the initiative of the subscriber or the company, especially in the event of forgetting the password. The subscriber is solely responsible for the use of his identification data. He is obliged to keep it secret. Any disclosure on your part cannot under any circumstances be blamed on the company. Any order placed using Subscriber's username and password will be deemed to have been placed by Subscriber. Under no circumstances can the Seller be held liable for any damage resulting from the disclosure of these personal and confidential data by the Subscriber and therefore from the use of this data by third parties. In no event can the Company be held liable for any damage of any kind, in particular as a result of the use of the services subscribed to, regardless of whether it concerns damage to reputation or image or loss of data that may arise from the use of the services offered by the Company.
UNSUBSCRIBE
Subscriber may cancel their subscription at any time in their “My Account” section of the Website.
If the cancellation occurs after the automatic debit for the month, the order for the relevant month is considered completed. The Subscriber cannot request the cancellation of this order based on his cancellation request. The deregistration will be taken into account for the following month.
In the event of unsubscription, a customer who benefits from a subscription at a lower price due to seniority will lose this privilege and will be required to pay the current tariff if they wish to subscribe again.
A deregistration may also result from the company's decision in the event of deactivation of a customer account. In fact, FOOD FOR HEALTH reserves the right to terminate the subscription and the subscriber's account if the obligations arising from the acceptance of these General Conditions of Sale are not met, the price of an order is paid, false information is provided when creating the account or if there are actions that could harm the interests of the company. The Company also reserves the right to refuse to enter into a contract with a customer who has been excluded or sanctioned for such actions.
If you buy in the European Union
RIGHT OF CANCELLATION – REFUNDS AND RETURNS
You benefit from a right of withdrawal of 14 calendar days from receipt of your order.
The customer must inform FOOD FOR HEALTH of his decision to withdraw by email to team@foodforhealth.ch, stating his order number.
If you return goods to us, you will be responsible for the shipping costs. Send the goods back to us, well packaged, to the following address:
Food for Health France
MBE 249 – 10, rue de Versoix
01210 – Ferney-Voltaire
Please include a note with your details (name, address, order number) in your package so that we can identify your return.
You can return the goods to us within 14 days of receipt. You can return the products to us if they are complete, unopened, in their original packaging and in perfect, resalable condition. We do not accept products that have been opened or whose original packaging is damaged. We recommend that you pack the goods well before sending them to us so that they are not damaged during transport. Also tell us the exact reason for returning the goods and the following information: name, address, order number.
Once you receive your package, provided everything is in order and the return is made within the 30-day period, you will receive a refund for the products. The refund will be made in the form corresponding to the payment method you selected when placing the order. The refund will be made within a maximum of 10 working days. If you have any questions, our customer service will be happy to help you.
SUBSCRIPTION
“Subscriber” means any legal or natural person who has taken out a subscription.
“Subscription” means the paid package offered by FOOD FOR HEALTH to benefit from the service aimed at obtaining olive oil every month;
Subscription to the FOOD FOR HEALTH service is bi-monthly (every 2 months). The subscriber selects the number of 3L Bag-in-Boxes they would like to receive every 2 months, depending on their needs. By subscribing to the Subscription, Subscriber subscribes to the olive oil delivery service until either party decides to terminate this Agreement. By accepting this offer, the subscriber accepts a direct debit every 2 months for an amount specified in the initial order. As long as the subscription continues, the subscriber will be billed for renewal every two months after the initial order. Subscriber will receive their product within five (5) to seven (7) business days.
The Subscriber may cancel his subscription in accordance with the commitment conditions set out in the “Unsubscribe” section of the General Conditions of Sale below.
By registering, the subscriber declares to have read the General Conditions of Sale, to have understood them and to accept them without reservation with full knowledge of the facts.
The information that allows the subscriber to identify himself, such as: B. Username and password are personal and confidential. This information can only be changed at the initiative of the subscriber or the company, especially in the event of forgetting the password. The subscriber is solely responsible for the use of his identification data. He is obliged to keep it secret. Any disclosure on your part cannot under any circumstances be blamed on the company. Any order placed using Subscriber's username and password will be deemed to have been placed by Subscriber. Under no circumstances can the Seller be held liable for any damage resulting from the disclosure of these personal and confidential data by the Subscriber and therefore from the use of this data by third parties. In no event can the Company be held liable for any damage of any kind, in particular as a result of the use of the services subscribed to, regardless of whether it concerns damage to reputation or image or loss of data that may arise from the use of the services offered by the Company.
UNSUBSCRIBE
Subscriber may cancel their subscription at any time in their “My Account” section of the Website.
If the cancellation occurs after the automatic debit for the month, the order for the relevant month is considered completed. The Subscriber cannot request the cancellation of this order based on his cancellation request. The deregistration will be taken into account for the following month.
In the event of unsubscription, a customer who benefits from a subscription at a lower price due to seniority will lose this privilege and will be required to pay the current tariff if they wish to subscribe again.
A deregistration may also result from the company's decision in the event of deactivation of a customer account. In fact, FOOD FOR HEALTH reserves the right to terminate the subscription and the subscriber's account if the obligations arising from the acceptance of these General Conditions of Sale are not met, the price of an order is paid, false information is provided when creating the account or if there are actions that could harm the interests of the company. The Company also reserves the right to refuse to enter into a contract with a customer who has been excluded or sanctioned for such actions.